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Nitin Pai (nitin@thinktanki.social)'s status on Monday, 29-Apr-2024 03:39:40 JST Nitin Pai

Because “we do not provide customer support” sounds bad, they’ll say “we will use AI to replace customer support personnel”. It’s just enshittification. https://mas.to/@carnage4life/112331288712343918
In conversation about 7 months ago from thinktanki.social permalink
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  Dare Obasanjo (@carnage4life@mas.to)
  
  from Dare Obasanjo
  
  Attached: 1 image The CEO of Tata Consultancy Services thinks we are a year or so away from chatbots being able to analyze a customer’s account history and do most of what a human call center operator does today. He expects the need for humans will be minimal after that. I agree that looks likely as call center interactions have quite a narrow script and a ton of data that can be used to train AI. Replacing humans with chatbots here feels inevitable and continuation of a decades long trend.

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