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@thomasfuchs

Some sort of argument would go a long way to helping me understand why.

Again, take customer support.

This is an area where 90% of the queries are one of perhaps a dozen questions. If generative AI can answer those with 90% accuracy, and then defer to a human, you've saved 80% of your personnel.

Human customer support representatives have << 100% accuracy, too.

It is impossible to be completely sure of non-trivial events in the future. Your very certainty makes me doubt.