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They didn’t assume that people needed help. They didn’t arrogate to themselves the task of deciding what form that help should take. They didn’t impose themselves on the situation like a savior come down from above. They inquired – that I saw, with surprising gentleness and attention to the right moment – if the people they met needed anything. The power of this pivot cannot be underestimated. To put it in somewhat technical terms, it transformed the subject of care from passive recipient into