Where agencies like the Red Cross distributed generic aid packages impersonally, and in a manner that inscribed a vertical savior/saved relation between people, the Occupy Sandy approach started with a natural conversation. (There were other salient differences in approach, too, as you’ll see in the book, but this is the one I want to drill into today.) When OS volunteers met someone who’d been displaced or otherwise injured by the storm, they started by simply asking: “How are you doing?”