@tphinney @Jennifer Exactly this, and they chose to introduce it months after I became a patient, having known from the outset that I do not have or want a Google or Apple device.
I gave up my smartphone 3 years ago, and am a lot happier being disconnected when I am not at my desk. It would seem some don't consider this a valid lifestyle choice.
This is the first time anyone has refused me services for not having a phone.