https://www.vox.com/2016/6/1/11712776/healthcare-footprint
"prescribing health care with a high patient work burden can be equivalent to denying health care"
Some phrases in the research literature about this (found when I looked up researcher Victor Montori, whom Kliff quotes in the Vox article):
cost of illness
treatment burden
minimally disruptive medicine
making care fit
patient complexity
Previous writing by me on related stuff:
https://journal.code4lib.org/articles/10482 User Experience is a Social Justice Issue