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@Moon Yes. As a project though, I'll want people not to have "me problems" with the project. And that means getting people with empathy into the support channels.

Cranky nerds are important, but don't let them near user support. 😅

Like, cranky nerds and cranky "wow I hate free software now" people ... they can both benefit from each other if they just don't have to suffer contact with each other. 😃

It's a problem as old as free software though, how to get people who are not deep in the bits and bytes to care about free software. The most common solution is to pay people.