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@aijaz @oatmealboy
This story and the OP bring to mind this favorite piece of mine, which is about safety and about institutions, but is also about humanity and kindness and people just doing the right thing because they can:

https://how.complexsystems.fail/

“Human practitioners are the adaptable element of complex systems.”

“Catastrophe is always just around the corner.”

“Complex systems are heavily and successfully defended against failure.”

“People continuously create safety.”