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> software dev where they don't bitch about having to do tech support.

This happens if you are too small to have tech support or a PM or any sort of customer service department. If you are that small, you should have some control over how the shit works, so you should be able to minimize the tech support requirements. If you are larger and don't have those things, you are mismanaged.

> open source

In the past, my solution to this has been to only release software that is of interest to other programmers.