I had the opposite problem recently dealing with the IRS. The first two times I called, I got black women. Neither knew what they were doing, both bullshitted and lied, and neither did shit.

One said I didn't dispute their determination and the other said that I said I filed an amended return. I definitely disputed their determination and I never said I filed an amended return.

The third time I called, I got a White guy. He recognized the error, did a write up on the return, and sent it to his supervisor for recalculation.

I honestly think the negresses tried to fuck me because I'm White.