Embed Notice

You would think that this has reached peak enshittification.

You would be wrong.

Because it became Kafkaesque at this point (these are quotes!).

Agent: "Actually Seagate has removed all the portal. You can only talk with us in chat"

Me: "Indeed. The chat regularly crashes with an error message, and every time I reach out to chat, I get asked for all of my information again. Even when I have an existing case."

Agent: "We have all the details you can come to chat chat and go a head. Since I have an issue while checking the case you have to explain all I am really sorry for that."

Me: "I literally have NO idea what is going on, why I was emailed, where my replacement hard drive is."

Agent: "Just a minute don't be confused. Do you have any issue in the hard drive."

Me: "I went and bought a brand NEW hard drive this afternoon, because Seagate cannot communicate with me sensibly, and I cannot afford to wait without a hard drive indefinitely!"

Agent: "Let me check with the team and will give you the complete information why this message has been sent."

Me: "Thank you"

[Eons pass. Paul Rudd gets younger.]

Agent: "Do you have any doubt"

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At this point I am staring at the screen, blinking slowly. Is this what it feels like to have a stroke? Am I dead? Is Johnny Knoxville about to pop up and hit me with a fucking baseball bat?

Well, you could say I doubt that anyone at Seagate knows what's going on, and that I doubt I will ever regain my sanity, but I'll try and work out exactly what in the fuck is happening here.
---
Me: "I'm sorry, I need a more specific question. Doubt with regards to?"

Agent: "Yes please ask?"

[Definitely a stroke]

Me: "I literally have no idea what is going on with my replacement hard drive. Or why I was emailed today. So, yes. I guess you could say I have some doubt at this point."

Agent: "I will check and will update you within 24 hours. Please give some couple of hours I will get an solution for this."

Me: "I've given you 9 days and bought a new hard drive because no-one at Seagate seems to know what's going on. I guess I can wait another indefinite time period before starting all over again.

Do you understand that once this chat ends, I have no way to follow it up, other than to start a new chat, and start this all over again?"

Agent: "No need of explain all this again we have all the details with us. Just you can come to the chat and ask the updated on."

[If they have all the details, why do they make me explain it again EVERY. SINGLE. TIME?!

Ah fuck it.]

Me: "I've had to explain it again *every* *single* *time*"

Agent: "No need that's what i am saying. I have an issue with checking the previous comments so that only I have asked to expalin."

[Agent has ended chat.]

Here's the kicker. I bought a *new* Seagate Firecuda 8Tb drive this afternoon, because what other option is there?

There were no 8Tb WD Blacks in stock.

No consequences for #enshittification.