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   Ham on Wry (hamonwry@mastodon.world)'s status on Thursday, 13-Feb-2025 12:32:48 JST Ham on Wry

   I’m at that age where if I drop something onto the floor, I have to think real hard if it’s worth risking my back and my knees to pick it up again.

   Do you ever do that?

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   Allie (grissallia@aus.social)'s status on Wednesday, 09-Aug-2023 21:27:56 JST Allie

   in reply to

   You would think that this has reached peak enshittification.

   You would be wrong.

   Because it became Kafkaesque at this point (these are quotes!).

   Agent: "Actually Seagate has removed all the portal. You can only talk with us in chat"

   Me: "Indeed. The chat regularly crashes with an error message, and every time I reach out to chat, I get asked for all of my information again. Even when I have an existing case."

   Agent: "We have all the details you can come to chat chat and go a head. Since I have an issue while checking the case you have to explain all I am really sorry for that."

   Me: "I literally have NO idea what is going on, why I was emailed, where my replacement hard drive is."

   Agent: "Just a minute don't be confused. Do you have any issue in the hard drive."

   Me: "I went and bought a brand NEW hard drive this afternoon, because Seagate cannot communicate with me sensibly, and I cannot afford to wait without a hard drive indefinitely!"

   Agent: "Let me check with the team and will give you the complete information why this message has been sent."

   Me: "Thank you"

   [Eons pass. Paul Rudd gets younger.]

   Agent: "Do you have any doubt"

   ---
   At this point I am staring at the screen, blinking slowly. Is this what it feels like to have a stroke? Am I dead? Is Johnny Knoxville about to pop up and hit me with a fucking baseball bat?

   Well, you could say I doubt that anyone at Seagate knows what's going on, and that I doubt I will ever regain my sanity, but I'll try and work out exactly what in the fuck is happening here.
   ---
   Me: "I'm sorry, I need a more specific question. Doubt with regards to?"

   Agent: "Yes please ask?"

   [Definitely a stroke]

   Me: "I literally have no idea what is going on with my replacement hard drive. Or why I was emailed today. So, yes. I guess you could say I have some doubt at this point."

   Agent: "I will check and will update you within 24 hours. Please give some couple of hours I will get an solution for this."

   Me: "I've given you 9 days and bought a new hard drive because no-one at Seagate seems to know what's going on. I guess I can wait another indefinite time period before starting all over again.

   Do you understand that once this chat ends, I have no way to follow it up, other than to start a new chat, and start this all over again?"

   Agent: "No need of explain all this again we have all the details with us. Just you can come to the chat and ask the updated on."

   [If they have all the details, why do they make me explain it again EVERY. SINGLE. TIME?!

   Ah fuck it.]

   Me: "I've had to explain it again *every* *single* *time*"

   Agent: "No need that's what i am saying. I have an issue with checking the previous comments so that only I have asked to expalin."

   [Agent has ended chat.]

   Here's the kicker. I bought a *new* Seagate Firecuda 8Tb drive this afternoon, because what other option is there?

   There were no 8Tb WD Blacks in stock.

   No consequences for #enshittification.