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@stavvers (I have a CGM, but not this brand.)
The system design is there’s a sensor, which is attached to one’s body, and a display device, which in this case is a mobile phone. The sensor talks to the mobile phone over Bluetooth. It sounds like the system never worked reliably: the phone would lose pairing with the sensor and couldn’t stream data in real time. An app update to enable streaming broke things and Abbott pulled the app (rather than something sensible like roll back the changes). 1/