Here's something I see in a lot of incidents: Nobody is an "expert" so nobody engages with the problem.
I'm not an expert on a lot of this stuff either, I just start opening log files and poking at shit until it giggles and rubs its tummy and stops giving 5xx errors.
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SwiftOnSecurity (swiftonsecurity@infosec.exchange)'s status on Sunday, 09-Apr-2023 11:52:07 JSTSwiftOnSecurity