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@inthehands @zens My touchstone here is the story of a comprehensive survey of IT skills in users using MS Office. Something like 80% of users could not complete a task (add up three columns on a spreadsheet, say) unless there was a button on the toolbar specifically for that task.

80%.

The thing is: those are probably your users. Yes, it's infuriating, but if your design doesn't allow for it, that's on you, not them.