@simsa04 @evan

> I am a customer, you give me the product. I pay for it and if your product sucks, I drop it and turn to the next vendor.

The problem with this is that you may have new needs that no software company anticipated, but if you have a little programming skill (and even using VBA in an office program qualifies), you may be able to bend what they produced to make it meet your needs better.

Until a few years back, employees of $EMPLOYER often wrote their own Excel macros and Access database applications to make their jobs easier. It wasn't us tech peeps that wrote or maintained their custom programs. It was the employees themselves.

People *should* have that kind of ability ... and the software they use should grant it to them. It isn't that they have to use it, but it should be available if they want to use it. And we shouldn't make it seem so esoteric that they don't believe they can learn.