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@ai6yr every time

This publication comes to mind:

https://how.complexsystems.fail

As does a Human Factors lecture I attended last century (ugh) on the amount of money spent on psychological research to make fighter plane cockpits human-goof-proof, ON TOP of the extended, intense, and repeated training pilots go through.

One of the points in the early 90's was cars were becoming too complex for mere untrained humans to cope with, with next to no thought about the human-tech interface required.