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I’ve just gotten culture shock.

Those of you keeping track will know that I did a Christmas market tour early December last year. I ended up downloading the Karlsruhe transit authority’s (KVV) app and buying a day ticket or two off them.

These days I’m more familiar with German transit ticketing, so I haven’t used the KVV app since then.

And today I have received this SMS, telling me they’re going to delete my account soon.

…

⁃ A company that is systematically deleting accounts after a year?
⁃ That takes their data protection responsibilities seriously?
⁃ That proactively informs their data subjects with plenty of time to cope?
⁃ That doesn’t do so using dark marketing patterns that try to guilt me into staying?
⁃ Or upsell me?
⁃ Or trick me into clicking somewhere as the only way to exercise my rights?

I am agog. My flabber is truly ghasted.

Genuinely, this sort of attitude needs to be praised. It’s been 10 years since GDPR, and this sort of thing is still that rare.