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@fesshole We did the same when I worked in a call ("contact" - phone + email +post) centre back in the day.

In fact, I am pretty sure that place ran the British Gas contact centre at
one point.

I worked on the Gillette account (Gillette, Braun & Oral B - same company). No one paid *any* attention to how you answered the phone. Indeed, I successfully convinced Gillette that it was pointless having a long opening spiel for that exact reason. (Also built their first intranet site in pure JS)