lucie lukas "minute" hartmannon our very recent shipments of MNT laptops to the US, i can see that a number of people had to pay "government charges" via UPS before delivery. there is no transparency on these charges, we can only see the dollar amount. the amount is never the expected 15% (EU->US agreement), but usually around 25%, in some cases more. even taking sales taxes into account it doesn't add up. so far no one can explain to us how the charges are calculated or how to appeal. this is beyond frustrating. any ideas?
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