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   lucie lukas "minute" hartmann (mntmn@mastodon.social)'s status on Thursday, 28-Aug-2025 23:11:01 JST lucie lukas "minute" hartmann

   in reply to

   • Jonathan Frederickson

   @jfred deutsche post dhl is postal, dhl express is a courier. two different services.

   • Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     Jonathan Frederickson (jfred@jawns.club)'s status on Thursday, 28-Aug-2025 23:11:04 JST Jonathan Frederickson

     in reply to

     @mntmn DHL also suspended shipping to the US though, aren't they also a courier?

   • Embed this notice
     lucie lukas "minute" hartmann (mntmn@mastodon.social)'s status on Thursday, 28-Aug-2025 23:11:07 JST lucie lukas "minute" hartmann

     in reply to

     • Jonathan Frederickson

     @jfred i don't think that is the case. UPS is not a postal service, but a courier. only traditional postal services have halted small parcel stuff because normally the bulk of them didn't need customs processing because of de minimis <$800 rule, which suddenly went away, and they don't have the infra to handle all the new declarations.

   • Embed this notice
     Jonathan Frederickson (jfred@jawns.club)'s status on Thursday, 28-Aug-2025 23:11:10 JST Jonathan Frederickson

     in reply to

     @mntmn From what I've heard the US government isn't providing key information like "where do we send payment to?" and the exact amounts they need to charge for different products. My gut feeling is that UPS is charging extra to cover the risk of getting it wrong on some packages + the cost of figuring out how to deal with the new system

     That's my feeling because other postal carriers have halted shipments altogether, which makes me think they decided the risk is too great to continue shipping

   • Embed this notice
     lucie lukas "minute" hartmann (mntmn@mastodon.social)'s status on Thursday, 28-Aug-2025 23:11:14 JST lucie lukas "minute" hartmann

     on our very recent shipments of MNT laptops to the US, i can see that a number of people had to pay "government charges" via UPS before delivery. there is no transparency on these charges, we can only see the dollar amount. the amount is never the expected 15% (EU->US agreement), but usually around 25%, in some cases more. even taking sales taxes into account it doesn't add up. so far no one can explain to us how the charges are calculated or how to appeal. this is beyond frustrating. any ideas?