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   Soatok Dreamseeker (soatok@furry.engineer)'s status on Friday, 19-Jun-2026 01:28:09 JST Soatok Dreamseeker

   @rawenwolf And it's not even they don't know how to say it. It's that non-experts and experts will talk differently about the same topic.

   A user will describe what they can from what they know using the words they're familiar with. They might have a very poignant way of describing an issue. They might have a very roundabout way of gesturing at it.

   This is one reason, I believe, why folks with helpdesk or customer service experience tend to make better hackers. The social element is understated.

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     Soatok Dreamseeker (soatok@furry.engineer)'s status on Friday, 19-Jun-2026 04:57:17 JST Soatok Dreamseeker

     in reply to

     • SwiftOnSecurity
     • Phillip :usa_distress:

     @phillip @rawenwolf I often link people to https://harihareswara.net/posts/2024/a-story-about-jessica-by-swiftonsecurity/ by @SwiftOnSecurity

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     Phillip :usa_distress: (phillip@social.lol)'s status on Friday, 19-Jun-2026 04:57:18 JST Phillip :usa_distress:

     in reply to

     @soatok @rawenwolf working at Geek Squad was hugely formative to the rest of my tech life and career. Seeing how normal people think about and use their devices and software is really eye opening. They have other things going on in their lives, so they shouldn’t have to understand everything. It’s easy to forget when it’s your own job and hobby, but it’s important to keep in mind