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This looks ominous. The password manager service Dashlane apparently is investigating some strange "Account suspended -- please contact us" emails going out, as well as related login difficulties.
I noticed this after a reader and Dashlane user wrote in to say he's on a family plan and he received a notification that they'd locked his account because there was an attempt to add a device and too many MFA failures. Here's what their techs are telling customers:
"Thank you for reaching out to us! It's Gustavo from Dashlane Customer Support. I am very sorry for any inconvenience this issue has caused.
We are currently investigating an issue regarding unexpected emails with the subject "Account suspended - please contact us", as well as some related login difficulties.
Our engineering team is actively working on a resolution. While we investigate, please follow these important recommendations to ensure you retain access to your data:
- Do not attempt to change or reset your Master Password at this time.
- Do not log out of Dashlane on any device where you are currently logged in.
We are treating this with the highest priority and will update you as soon as we have more information or a definitive fix.
Thank you for your patience and understanding while we sort this out."
Their account status page now says:
May 31, 2026 17:50 UTC
INVESTIGATING
We are continuing to investigate the "Account suspended" notifications. Our engineering teams are actively working on a resolution and investigating the root cause of these messages.
We are treating this with the highest priority and will provide further updates here as soon as more information becomes available. Thank you for your continued patience and understanding.
May 31, 2026 15:19 UTC
INVESTIGATING
We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password.
We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding.
#dashlane