I have never heard of someone having a chat with a customer support "AI Chatbot" that was positive
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Christine Lemmer-Webber (cwebber@social.coop)'s status on Sunday, 16-Mar-2025 23:47:52 JST Christine Lemmer-Webber
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Christine Lemmer-Webber (cwebber@social.coop)'s status on Monday, 17-Mar-2025 17:18:33 JST Christine Lemmer-Webber
@Life_is oh well in that case
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C.Suthorn :prn: (life_is@no-pony.farm)'s status on Monday, 17-Mar-2025 17:18:36 JST C.Suthorn :prn:
I thought there have been cases where chatbots have awarded insanely large compensation to customers.
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Muro deGrizeco :toad: (murodegrizeco@toad.social)'s status on Tuesday, 18-Mar-2025 00:05:07 JST Muro deGrizeco :toad:
Oh, I saw someone have a real positive interaction with an AI chat bot doing customer support.
It was during a Zoom meeting.
A demo.
The guy asked the trained AI a question about some software, got a reasonable answer to his question, and he declared triumphantly that this was the Way of the Future.
That happy someone was a CEO who was then going to get rid of Support staff.
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