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   br00t4c (br00t4c@mastodon.social)'s status on Tuesday, 28-Jan-2025 02:59:20 JST br00t4c

   Starbucks is getting back to basics -- but trains baristas in de-escalation to manage new tensions

   #Training #DeEscalation #Starbucks #CustomerManagement #Basics

   https://www.salon.com/2025/01/27/starbucks-is-getting-back-to-basics--but-trains-baristas-in-de-escalation-to-manage-new-tensions/

   • Embed this notice
     br00t4c (br00t4c@mastodon.social)'s status on Tuesday, 28-Jan-2025 04:44:14 JST br00t4c

     in reply to

     • Roknrol

     @roknrol 🤣 They introduce the tensions and then give you a half-assed way to relieve it. Builds character!

   • Embed this notice
     Roknrol (roknrol@beige.party)'s status on Tuesday, 28-Jan-2025 04:44:15 JST Roknrol

     in reply to

     @br00t4c New tensions? Like trying to find a new job after your store tries to unionize?