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1. Embed this notice
   Warner Crocker (warnercrocker@mastodon.social)'s status on Wednesday, 13-Nov-2024 23:35:15 JST Warner Crocker

   Crazy experience in customer service this morning.

   1. Actually reached a human when trying to solve a screw up.
   2. The human actually listened.
   3. The human solved the problem and went above and beyond in doing so.

   Rare.

   #Customerservice

   • Embed this notice
     Ian Robinson (ianrobinson@mastodon.social)'s status on Thursday, 14-Nov-2024 02:13:20 JST Ian Robinson

     in reply to

     @WarnerCrocker My recent experience talking to actual people in UK mobile carrier O2 was like this.

     Friendly, efficient, and saved me £41 per month ($52).

   • Embed this notice
     Warner Crocker (warnercrocker@mastodon.social)'s status on Thursday, 14-Nov-2024 02:56:54 JST Warner Crocker

     in reply to

     • Ian Robinson

     @ianRobinson Across many different businesses and concerns I deal with I believe it really bolls down to the luck of the draw leading to whomever you get on the other end of the line.