@anildash in his foreword for a new book from @Meyerweb and Sara Wachter-Boettcher:
"Most of the bugs that people in tech talk about fixing are mundane [...] Far fewer of our conversations start with, How is this new feature supposed to make someone feel? or, Are we thinking of how people’s personal lives can be complicated and change over time? or, What happens if our app is used by someone who’s extremely vulnerable, either economically or politically?""