Conversation

(https://costco.com/ continued)
Why are they asking me to verify my OLD email address? What if I no longer have access to it, and that's why I'm changing it?
Why are they asking me to verify my identity when I just logged in with my password literally 30 seconds ago?
Finally, they didn't ask me to verify my NEW email address after I changed it!
Absolutely ridiculous. The product managers and engineers who designed this workflow are incompetent.
#ChangeOfAddress 🧵