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1. Embed this notice
   SuperDicq (superdicq@minidisc.tokyo)'s status on Tuesday, 13-Aug-2024 05:17:44 JST SuperDicq

   A friend of mine bought a Librem 5 phone and dropped it, shattering the screen after just 3 days of owning it.
   
   Purism just sent her a replacement screen at no additional cost, even though they were not obligated to so (it was clearly her fault for dropping it).
   
   I just wanted to let fedi know that this company apparently has really good customer service.

   • Haelwenn /элвэн/ :triskell: and kaia like this.
   • Embed this notice
     SuperDicq (superdicq@minidisc.tokyo)'s status on Tuesday, 13-Aug-2024 05:25:16 JST SuperDicq

     in reply to

     • :suya:

     @newt@stereophonic.space They are a little slow delivering, but I think that is maybe understandable considering it is fully custom hardware and not a generic rebadged chinese smartphone board?

   • Embed this notice
     :suya: (newt@stereophonic.space)'s status on Tuesday, 13-Aug-2024 05:25:18 JST :suya:

     in reply to
     @SuperDicq my fren bought librem 5 and they sent it to him... 26 months later