tl;dr "We're spending a billion dollars to make you wait even longer to speak to a human when you call us"https://news.microsoft.com/2024/04/23/the-coca-cola-company-and-microsoft-announce-five-year-strategic-partnership-to-accelerate-cloud-and-generative-ai-initiatives/
@thomasfuchs Considering the absolute state of customer service #AI would be often better than speaking to a human that is forced to behave like a 80's enterprise program