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   Brandon Jones (tojiro@mastodon.social)'s status on Friday, 16-Feb-2024 02:03:12 JST Brandon Jones

   in reply to

   • Misty

   @misty Might be a pretty minor fine, but I hope companies start getting dinged for every crazy thing their chatbots spout. If you're gonna represent these things as "customer service" and push them on users to avoid paying for live support you should absolutely be accountable for their accuracy.

   • Embed this notice
     Misty (misty@digipres.club)'s status on Friday, 16-Feb-2024 02:03:13 JST Misty

     Oh dear. It's very funny that Air Canada tried to pull the “well, the AI chatbot lied, not *us*" as a legal argument. https://bc.ctvnews.ca/air-canada-s-chatbot-gave-a-b-c-man-the-wrong-information-now-the-airline-has-to-pay-for-the-mistake-1.6769454

     pettter repeated this.