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   Dan Herbert (danherbert@mastodon.social)'s status on Sunday, 24-Sep-2023 07:30:42 JST Dan Herbert

   • Thomas 🔭🕹️

   @thomasfuchs I think a more and more common problem is that software teams are doing exactly that, but then assuming "we know what's best" for the people using that software. Or they end up using excessive amounts of AI to "solve" for the problem they introduced.

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     Talk’o’belle (rvr@mstdn.plus)'s status on Sunday, 24-Sep-2023 10:36:59 JST Talk’o’belle

     in reply to

     • Thomas 🔭🕹️
     • Gretchen Anderson

     @gretared @thomasfuchs @danherbert Not to mention researchers, IA experts, content designers, and so on. I say take it a step further, go beyond thinking real hard, and start spending time with those people. Start bringing them into your process. You’ll get so much better at software that helps people.

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     Gretchen Anderson (gretared@vis.social)'s status on Sunday, 24-Sep-2023 10:37:00 JST Gretchen Anderson

     • Thomas 🔭🕹️

     @thomasfuchs @danherbert I mean there’s a whole class of workers called interaction designers just for this purpose.