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   Pavel A. Samsonov (pavelasamsonov@mastodon.social)'s status on Sunday, 06-Aug-2023 03:45:27 JST Pavel A. Samsonov

   Asking "if #NPS is bad, what one metric should we use instead?" is a lot like asking "if this magic wand doesn't work, should we try a staff or an orb?"

   #productManagement

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     Bill Seitz (billseitz@toolsforthought.rocks)'s status on Sunday, 06-Aug-2023 03:45:25 JST Bill Seitz

     in reply to

     @PavelASamsonov of course, that requires a coherent strategy

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     Bill Seitz (billseitz@toolsforthought.rocks)'s status on Sunday, 06-Aug-2023 03:45:26 JST Bill Seitz

     in reply to

     @PavelASamsonov a biz-specific #NorthStarMetric isn't bad...
     http://webseitz.fluxent.com/wiki/NorthStarMetric

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     clacke (clacke@libranet.de)'s status on Sunday, 06-Aug-2023 03:46:27 JST clacke

     in reply to

     • Bill Seitz
     @billseitz @PavelASamsonov Is there any way we can do this without the onerous requirement of knowing what we're doing?
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     Dawn Ahukanna (dahukanna@mastodon.social)'s status on Monday, 07-Aug-2023 04:14:12 JST Dawn Ahukanna

     in reply to

     @PavelASamsonov NPS passed the “Goodhart’s law” threshold when it was massively adopted as a ~metric~, er incentive.
     ——
     Goodhart's Law states that “when a measure becomes a target, it ceases to be a good measure.” In other words, when we use a measure to reward performance, we provide an incentive to manipulate the measure in order to receive the reward.

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