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   Scott Miller 🇺🇦 🇺🇸 (scottmiller42@mstdn.social)'s status on Friday, 09-Feb-2024 18:28:14 JST Scott Miller 🇺🇦 🇺🇸

   Responding to a request or suggestion for X with "we already do X" shuts down the conversation & forces the requester's hand. Requestor must then choose between abandoning the request or start an argument that X is not being done. Either way leads to hard feelings.

   At minimum, VERIFY that you are doing X before responding. Ask "does this example meet your needs?" Handle it like a step in the conversation, not a conversation ender.

   #OfficeWorkerGripes #UserFeedback