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"This enshittification was made possible by high switching costs. The vast communities who’d been brought in by network effects were so valuable that users couldn’t afford to quit, because that would mean giving up on important personal, professional, commercial, and romantic ties. When switching costs are high, services can be changed in ways that you dislike without losing your business. The higher the switching costs, the more a company can abuse you, because it knows that as bad as they’ve made things for you, you’d have to endure worse if you left."

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"This enshittification was made possible by high switching costs. The vast communities who’d been brought in by network effects were so valuable that users couldn’t afford to quit, because that would mean giving up on important personal, professional, commercial, and romantic ties. When switching costs are high, services can be changed in ways that you dislike without losing your business. The higher the switching costs, the more a company can abuse you, because it knows that as bad as they’ve made things for you, you’d have to endure worse if you left."
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Tim Chambers (tchambers@indieweb.social)'s status on Saturday, 23-Dec-2023 12:28:52 JST Tim Chambers

From @pluralistic. So good: He describes "switching costs" from one social net to another is a poisonous root cause of the power imbalance commercial platforms have over users.
The Fediverse's promise to greatly reduce "switching costs" is vital. We must keep improving the technology so it's seamless & switching costs to approach zero.
Then power shifts back to the users and the cost for bad behavior of any service goes dramatically up.
https://locusmag.com/2023/01/commentary-cory-doctorow-social-quitting/

In conversation about a year ago from indieweb.social permalink