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text, letter with text Cautions • Persistent resilience and security issues: Despite Microsoft's ongoing efforts, the Azure outage in Singapore in January of 2023 illustrated that inconsistent operational practices and failover architectures remain an issue in some regions. Further, serious security vulnerabilities in Azure have been made public by researchers over the past two years. Microsoft is currently in the process of addressing its security posture and working to foster a more security-first culture. • Cross-service dependencies and technology lock-in: Many Gartner clients report frustration with how Azure services are purpose-built to "work best" with other Azure services, such that controlling the spread of Azure in an account is difficult. Often the cost implications of using a new Azure service just to meet the needs of another Azure service are not clear to customers, who then see their Azure bill spike in unforeseen ways. • Uneven partner and unified support quality: Micr