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   Sumana Harihareswara (brainwane@mastodon.social)'s status on Wednesday, 21-Jun-2023 19:30:23 JST Sumana Harihareswara

   in reply to

   @emacsen Hi! Also hi @aurynn per https://cloudisland.nz/@aurynn/108174302370889059.

   Happy to talk in more detail. Things I want for any of the paid services:

   * an actual service level agreement
   * platform is updated regularly and never worryingly behind on security patches
   * customer service folks who respond to me personally because I'm a customer

   I assume a filehosting site can have some way to responsibly say "if you stop paying, we try hard to notify you, then archive your stuff, then delete your stuff"