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Audio clip of the linked section of the ATP podcast. Full transcript: “An anonymous Apple engineer with regard to Apple’s bug system writes: ’I wish to express how deeply I feel similarly frustrated with the bug resolution process. On my end, if I get a bug from a developer and want to ask them a question, I can say, please ask the developer a technical question XYZ, and then assign the radar to a black hole. I have no idea if my technical information will be conveyed the way I wrote it. I can’t see what the developer says, other than the initial report. Everything else is through an intermediary. Often the response from the developer seems totally unrelated to what I’d hoped to correspond about.’”

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Audio clip of the linked section of the ATP podcast. Full transcript: “An anonymous Apple engineer with regard to Apple’s bug system writes: ’I wish to express how deeply I feel similarly frustrated with the bug resolution process. On my end, if I get a bug from a developer and want to ask them a question, I can say, please ask the developer a technical question XYZ, and then assign the radar to a black hole. I have no idea if my technical information will be conveyed the way I wrote it. I can’t see what the developer says, other than the initial report. Everything else is through an intermediary. Often the response from the developer seems totally unrelated to what I’d hoped to correspond about.’”

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Ole Begemann (ole@chaos.social)'s status on Tuesday, 06-Jun-2023 03:55:15 JST Ole Begemann

Anonymous Apple engineer on Apple’s bug reporting process : “If I get a bug from a developer and want to ask them a question, I can say, please ask the dev a technical question XYZ, and then assign the radar to a black hole. I have no idea if my technical information will be conveyed the way I wrote it. I can’t see what the developer says, other than the initial report. Everything else is through an intermediary.”
What a fucked-up process.
Source: ATP 537 at 6:45. https://atp.fm/537

In conversation Tuesday, 06-Jun-2023 03:55:15 JST from chaos.social permalink