Notices by Altytwo Altryness, BS :verified: (whereisthespai@infosec.exchange)

@dave_cochran back when I did that as a triage person: if it’s a disturbingly quiet day, happy. If every single contact must be processed as an incident and that workload hasn’t been tuned to account for this scenario, not as happy. If they also contact on an alternate channel, to confirm comms happened as expected, happy again especially if they did so in person.

@dave_cochran then I’d usually be glad that someone thought to verify that documentation was correct. I didn’t do that work at a larger place, so that would impact and may change the answer.
The number of times that someone needs emergency comms isn’t often, so having contact established and therefore in contact history doesn’t hurt.
It’s more a question of just how much workload does it actually add to have that, and in my case it added next to none and used a channel that was frequently quiet long enough to question if it was working.