Paul Cantrell (inthehands@hachyderm.io)'s status on Monday, 01-May-2023 12:04:28 JST

@fishidwardrobe @jonn
There are many problems that are not solvable in code, but are solvable in process. Moderation problems certainly are one.

In the cases in question (there were multiple!), yes, users were reported; no, mods did not deal with it.

Still, yes, you’re exactly right: somebody needs to follow up, do a “5 whys,” solve some solvable problems, and repeat. That willingness to investigate and •listen• is what’s been lacking.