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manual: the power LED should produce a solid light

me: *after being on hold with technical support for 3 hours* the LED isn't producing anything solid, from what i can see, it's only producing photons. are photons solid?

support : uh

me: they can't be a gas. or plasma, right? they're not charged? no ions

support: ...

me: it's been a while since high school but i don't think photons are matter

support: what color is the light

me: it's about five hundred and .. hang on .. let me get my..