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8/8
90 minutes later he gave us confirmation from support saying our account was hacked and they are resetting it for us. A few minutes later we had our Snopes account back!

In summary, always use two-factor authentication. We left it off because we had multiple employees logging into the account, but clearly it’s not worth the risk.

X has the worst customer support I’ve ever seen, even if you pay $1,000/month you can’t email them.

Grok did help save the day by pointing us to John Stoll.