If a customer has a bad experience but you quickly make it right, you may or may not lose a customer, but if you don't and string someone along on top of it, you've just motivated them to tell everyone they know to avoid doing business with you.
If a customer has a bad experience but you quickly make it right, you may or may not lose a customer, but if you don't and string someone along on top of it, you've just motivated them to tell everyone they know to avoid doing business with you.
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