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Dear infosec 'professionals,'

Stop shitting on the IT team when there's an incident because we didn't/couldn't do everything perfectly. How businesses operate in the real world is completely different than your isolated test rooms. We're only human and even with all the tools to monitor and protect our environments there is a lot of ground to cover. Many of us are a one person operation.

Do not belittle my employees because they fell for a nicely executed scam. They already feel like shit. I will call you out on this at every turn and then treat my coworker to ice cream or the treat of their choice and make sure they are okay.

We know we got fucked and we are asking for help while doing internal damage control and mitigating things to the best of our abilities. Do not talk to us like we are computer illiterate cave people. We already know you are good at what you do, that is why you are here. Do not waste billable hours on calls autofelating yourself over how brilliant you are.

In summary, please act like a professional.

Sincerely,
IT Teams Everywhere