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I wonder if non-developer end-users feel the difference, or if the end result is just the same: "this doesn't work".

I've seen people not realizing they were being manipulated by slick ill-intentioned software.

I've seen people dismissing awkward well-intentioned software outright with "this is broken".

If users were looking at a person performing a task in front of them (say, an office clerk) rather than a piece of code, everyone would be able to tell the difference instantly.

(cont.)