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He wore plain black slacks, hard black shiny shoes, and a white shirt with prayer-shawl tassels poking out of its tails. I followed him through a vast room filled with chest-high Steelcase cubicles finished in yellowing, chipped wood veneer, every scratch pitilessly lit by harsh overhead fluorescents. Most of the workers at the cubicles were women with headsets, speaking in hushed tones.

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