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This is a particularly painful and comprehensive example of an industry-wide trend, which is that vendors are expected to deliver things as fully-formed, self-explanatory products. Users, already justifiably wary of the upgrade treadmill, reflexively flinch away from anything that looks like a big learning investment, which means "user education" is treated as a sort of taboo, something that *cannot* be made a prerequisite to using a product, because if you're explaining, you've already lost.