@malwarejake When I worked in a home mortgage call center for a certain "Well" known bank, they made you sign a document stating you agree to pay up to $4,000* towards any legal dispute between the customer and them that involved your call.
Just working there in customer service put a personal legal liability on you. I'm not talking about being a certified broker agent. It was regular customer service for home mortgages.
*I can't remember the exact amount, but it was several thousand dollars, which was significant when you only made $16/hr!