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@inthehands Also, regarding the customer support example:
Yes, it saves time for the company, and it was valuable human time that was being spent on pointless things.

But it makes the *customer* waste *more time* doing pointless things

Moreover, it creates an assymmetry, where the company can spend relatively little time to make the customer waste a lot of time.

So AI is a weapon.

And as such, it should be regulated.