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Linux Mint is "OK" for the "old school" Linux user or for those people who like poking around. I can see the appeal for those people.

But generally most people want to use their PC and not "learn" their computer. Microsoft Windows, for example, was successful because you could easily click your way through Windows.

Today, some Linux distros have better hardware support or compatible hardware support. As someone pointed out, the latest GPU drivers come preinstalled in Ultramarine Linux, while you would need to track those down in Windows. And since much of what people use today, has become either web based or app based, generally much of the software has caught up too. Today, I can load Steam and automatically install, and run Windows games without any configuration - just point and click.

Mint is not exactly a point and click distro. Nor is it a completely an "out of the box" experience directly after install. And maintaining Mint is not the easiest if you wish to keep that ease of use. It does not help that Mint is 3rd inline in 3 independent developments with 2 completely independent upstreams before it. Nor does it help that they not support their Debian edition, sometimes for years (whatever Mint breaks, stays broken, and obviously, Debian updates are not going to fix Mint's customizations or configuration). You also cannot overcome the community who will ignore the GUI, if there is one, and try to get you into a sometimes a lengthy process in the terminal.

There are much better Linux distros for a Windows user looking to switch to Linux.